I did a Pre-accident Appraisal on a clients 2006 Harley-Davidson Ultra Classic motorcycle today. I went back to the office to figure it all out and then emailed the completed appraisal to the client. This is the response that was emailed back to me:

“Thank you so much Tom. This is certainly more than I had expected. I am sure it will be very useful in dealing with the insurance company. Thank you for your excellent service. You will be very highly recommended should I hear of someone in need of your services. Again thank you so much. – Don”

Of course, I don’t get an email response like this everyday, but this is the level of customer satisfaction that I strive for. Life is good.